Care happened. Revenue still has to finish.
gBell carries coverage, remittance, posting, exceptions, and patient responsibility into the systems the practice already uses.
Inside gBell, live
Synthetic revenue work graph
LiveBefore the visit
Coverage answered
271 received
After the visit
Claim connected
3 service lines
Remittance
ERA interpreted
adjustments preserved
Deposit
EFT reconciled
$0.00 difference
The source, action, balance, and human exception stay attached from coverage through cash.
Coverage and cash belong to the same work graph.
Eligibility explains what the payer says before the visit. Payment Posting connects the adjudication record to the actual check or EFT after the visit.
Follow the source through the work.
Each row is an inspectable state, not a promise floating above the product.
Eligibility
01Ask the payer early.
Send the 270, read the 271, explain the answer, and route missing detail.
Follow-up
02Keep the source.
A payer call keeps the representative, reference number, response age, and transcript.
Payment Posting
03Tie the remit to the money.
Match the EOB or ERA to claim lines, then reconcile its check or EFT.
Exceptions
04Stop the unclear item.
Anything that fails a rule or balance moves to a person with the evidence attached.
Stop checking insurance manually.
gBell sends the 270, reads the payer’s 271 response, explains what the practice can rely on, and routes missing detail without blocking the appointment.
Booking keeps moving.
A slow or incomplete payer response creates a staff follow-up. It never traps the patient inside a live scheduling call.
Is Helen Chen covered for the 17 September visit?
PayerDelta Dental
MemberDXT-44821
Service dateSep 17, 2026
Coverage active
Effective Jan 1, 2026
Copay
$35
Deductible
$180 left
Coinsurance
20%
Out of pocket
$1,240 left
Follow-up filed
Frequency and referral weren’t returned. The appointment stands.
Coverage
Active, inactive, and effective dates.
The practice sees the payer’s current answer and its source age.
Benefits
Explain the returned detail.
Copay, deductible, coinsurance, and out-of-pocket detail appear when the payer returns them.
Missing detail
Name what still needs work.
Network, frequency, referral, procedure, and history gaps become separate follow-ups.
Next action
Keep the appointment moving.
Clear, patient follow-up, payer call, portal check, or staff review each has an owner.
An unclear answer gets its own record.
A missing benefit or incomplete payer response keeps its source, age, and next action while the unresolved detail moves to staff or payer follow-up.
The payment landed. Post it to the right claim.
gBell reads the EOB or ERA, matches each service line, reconciles the check or EFT, and stops anything that doesn’t balance before it reaches the practice system.
The remittance explains the money.
An ERA or paper remittance carries the payer’s claim decisions. The check or EFT carries the money. The payer, trace, batch total, claim lines, adjustments, and deposit must agree.
ERA 1048 · 24 claims · Synthetic example
Helen Chen · claim 3 · Sep 17, 2026
EFT trace
091000019482
ERA batch
$4,806.20
EFT deposit
$4,806.20
Difference
$0.00
Collect
Preserve the original source.
Receive an ERA, paper remittance, portal document, or EOB and keep the original evidence.
Match
Find the right claim lines.
Patient, claim, date of service, provider, and procedure establish the match.
Interpret
Apply approved posting rules.
Paid amounts, adjustments, write-offs, denials, and patient responsibility follow the practice’s rules.
Reconcile
Connect the remit to the deposit.
Trace number and batch total tie the ERA to its EFT or check.
Post or review
Balance first.
Clean work posts. Missing claims, mismatched totals, and ambiguous adjustments move to a person.
Anything that doesn’t balance stays out.
The reviewer receives the original remittance, matched claim lines, payment trace, applied rules, and exact reason the batch stopped.
The clean path posts. The exception waits.
Duplicate protection, reconciliation, human approval points, and rollback keep uncertain work out of the practice ledger.
Human review stays visible
Keep following the work.
gBell overviewgBell
Calls, scheduling, protected intake, coverage, posting, and staff handoffs stay connected as one piece of work.
gBell Scribe
gBell Scribe turns post-visit dictation into a case-specific draft, shows the exact words behind each claim, and asks before filling a gap.
Integrations
Sarah works around the practice’s phone number, schedule, rules, and record system. Full practice go-live is a separate release.
Bring us the work that keeps coming back.
Start with the workflow your team dreads seeing again. We’ll map where Sarah works and where your staff steps in.